Frequently Asked Questions
Read the answers to all of the frequently asked questions we get from customers below. If you don’t see the answer to your question listed here, please contact us and we can help answer your questions.
How do I place my order?
Just call between 8am to 5pm Monday through Friday or 8am to 12pm Saturday & Sunday, or submit an order request here.
Do you charge a deposit when I place my order?
No deposit is required. A cleaning deposit is required only on Popcorn and Cotton Candy Machine and Delivered Orders to ensure items are returned in clean condition.
We do setup equipment for a fee on delivered equipment only.
When should I place my order?
How long is the rental period?
24 Hours during regular business hours. Each additional day is charged at full price.
- Example: Pickup Sat 9:30 Due Back Sun 9:30
- Example: Pickup Fri 2:00 Due Back Sat by Noon when we close
Can you handle very large events with as many as 1000 people?
Yes, with plenty of notice.
Can I make changes to my order?
Yes, with 48 hours notice. This ensures that other customers have the opportunity to rent those items you no longer need. During high demand times of the year, like graduations and thanksgiving, we won’t be able to change your order at the time of pickup. Thanks for understanding.
Do you accept all major credit cards?
Yes, we accept AMX, Discover, Visa, M/C, or Cash. Sorry, we do not accept checks. Cash is preferred, and all credit card payments will be charged a 3% fee.
What hours are you available for pickup & returns?
8:00am – 5:00pm Monday – Friday. 8:00am to 12:00pm Saturday & Sunday. Read more about pick-up here…
Equipment returned after closing time will incur a $25 late fee.
Are the pictures on your website of the actual items?
Yes.
Do you offer delivery?
By default we assume all orders will be picked up and dropped off by you at our location. If you are unable to pick up your order, we now offer the option for delivery through a 3rd party – learn more here. We setup equipment for a fee on delivered equipment only.
Can I pick up the order myself?
Yes, by default our rentals require customer pickup. If you are unable to pick up your order, we now offer the option for delivery through a 3rd party – learn more here.
Do you set up the equipment?
No.
How do I pick the order up?
Please come to our location and pick-up between the hours of 8am and 12pm, Saturday & Sunday, and as arranged at time of reservation. Back into the driveway and ring the bell. We will come right out.
What if I need to cancel or change my reservation?
Just give us a courtesy call so we can update the order.
What cleaning do i need to do before returning rentals?
All equipment except linens must be returned clean and free of food residue, dirt, and stains. If they are returned dirty there will be a $25 cleaning fee charged.
Should I wash the linens?
No, we launder the linens ourselves.
Do you charge a deposit?
No, we do not charge a deposit for our equipment.
Do I need to sign a release of liability form?
You will be required to sign release of liability forms at the time of pick-up.
Do you rent tents, dance floors, patio heaters, stages, floral stands etc.?
No, just what is shown on the website.